Product questions
A visitor asks how a product works. SmatBot shares a clear answer and captures details for an advisor.
SmatBot by Datakosa
SmatBot for BFSI & Insurance
Turn financial enquiries into conversations — 24/7.
Help customers get immediate answers while your team captures relevant enquiries for follow-up.
Industry problem
Customers research products after banking hours. A form that sits unanswered until the next working day often loses the enquiry.
SmatBot helps BFSI teams respond immediately and keep customer conversations moving.
What SmatBot can do for BFSI & Insurance
- Answer common questions about products, process and next steps
- Handle multiple customer enquiries at the same time
- Capture contact details and the nature of the enquiry
- Qualify requests for advisor follow-up
- Help schedule a callback with the right team
- Engage customers outside branch or contact-centre hours
Industry examples
Enquiry capture
SmatBot collects the right context so the follow-up is specific, not generic.
Advisor callback
When the customer is ready, SmatBot helps request a call with the right team.
After-hours research
Evening website visits still become conversations instead of silent forms.
Don't let valuable enquiries wait.
Let SmatBot start the conversation.