Answers questions instantly
Give customers immediate answers to common questions and help them find the information they need.
Product
SmatBot by Datakosa
Your AI-powered customer engagement assistant. Available 24/7.
Turn website visitors and enquiries into conversations, qualified leads and appointments — even when your team isn't available.
The Problem
Your customers don't work 9 to 5.
People visit websites at all hours. They may have questions, want pricing or product information, compare options, request a service or want to book an appointment. Your sales or customer service team cannot always respond immediately.
When a visitor has to wait for a response, the conversation can stop before it becomes an opportunity. SmatBot helps businesses stay available and keep the conversation moving, even when the team is offline.
What SmatBot Does
An AI-powered chat assistant for customer engagement
SmatBot is designed to engage with customers and website visitors. It can answer questions, handle multiple enquiries, capture and qualify leads, and help move customers towards the next step.
Available 24/7
Continue engaging visitors during nights, weekends and outside normal business hours.
Handles multiple enquiries
Engage with multiple visitors at the same time without making customers wait for the next available person.
Captures and qualifies leads
Collect useful information from conversations and identify potential opportunities for your sales team.
Schedules appointments
Help customers move forward by scheduling demos, site visits or appointments where appropriate.
How SmatBot Works
From website visitor to sales conversation
The journey is simple. A visitor comes to your website, starts a conversation with SmatBot, gets an immediate response and can be guided towards the next step.
Customer visits your website
A potential customer arrives with a question, requirement or interest.
SmatBot starts the conversation
SmatBot responds immediately and begins engaging with the visitor.
SmatBot understands the enquiry
The conversation helps identify what the visitor is looking for.
The opportunity can be qualified
Relevant information can be captured so the business can understand the potential opportunity.
Move the customer forward
The visitor can be guided towards a demo, appointment, site visit or conversation with the team.
- Website visitor
- Conversation
- Qualification
- Appointment
- Sales team
Built for Different Business Needs
Positioned around customer-engagement needs
Depending on the business, SmatBot can support customer questions, lead generation, lead qualification, appointment booking and after-hours engagement.
Customer Support
Answer common customer questions and provide immediate assistance on the website.
Lead Generation
Turn website visitors into conversations and capture relevant enquiry information.
Lead Qualification
Ask relevant questions and help identify potential opportunities for the sales team.
Appointment Booking
Help visitors schedule demos, appointments or site visits.
After-hours Engagement
Keep engaging visitors when the sales or customer service team is unavailable.
Website Conversion
Turn passive website traffic into active conversations instead of relying only on forms.
Industries
One AI assistant. Multiple business applications.
SmatBot can be presented across industries where businesses receive regular website enquiries and need to respond quickly.
Real Estate
Capture property enquiries, answer common questions, qualify buyers and help schedule site visits.
Explore SmatBot for Real EstateEducation
Handle course and admissions enquiries, answer questions and help move prospective students to the next step.
Explore SmatBot for EducationHealthcare
Handle patient enquiries, provide relevant information and help with appointment requests.
Explore SmatBot for HealthcareTravel & Hospitality
Respond to customer questions around services, bookings and travel-related enquiries.
Explore SmatBot for Travel & HospitalityAutomotive
Handle vehicle enquiries and help customers move towards test drives or appointments.
Explore SmatBot for AutomotiveBFSI & Insurance
Answer customer questions and capture relevant enquiries for follow-up.
Explore SmatBot for BFSI & InsuranceE-commerce & Retail
Help customers with product-related questions and website enquiries.
Explore SmatBot for E-commerce & RetailIT & SaaS
Answer product questions, engage prospects, qualify enquiries and help schedule demos.
Explore SmatBot for IT & SaaSSmatBot vs. traditional website forms
| Traditional Website Form | SmatBot |
|---|---|
| Visitor fills out a form | Visitor starts a conversation |
| One-way interaction | Two-way engagement |
| Limited information | Can capture enquiry context |
| Requires follow-up | Engages instantly |
| Business-hours dependent | Available 24/7 |
| Lead waits for sales | Opportunity can be qualified immediately |
Don't let valuable enquiries wait.
Let SmatBot start the conversation.