Product questions
A shopper asks about size, stock or usage. SmatBot answers and keeps them on the site.
SmatBot by Datakosa
SmatBot for E-commerce & Retail
Turn product and website enquiries into conversations — 24/7.
Help shoppers get immediate answers while your team captures intent and follows up.
Industry problem
Shoppers ask about products, delivery and returns at all hours. If they cannot get a quick answer, they leave the site.
SmatBot helps retail teams respond immediately and keep shopping conversations moving.
What SmatBot can do for E-commerce & Retail
- Answer common questions about products, delivery and returns
- Handle multiple shopper enquiries at the same time
- Capture customer details and product interest
- Help identify high-intent shoppers for follow-up
- Guide visitors towards the next step on the site
- Engage shoppers outside store or support hours
Industry examples
Order and delivery FAQs
Common shipping and return questions can be handled instantly.
High-intent capture
When a shopper needs help deciding, SmatBot captures details for your team.
After-hours browsing
Late-night traffic becomes a conversation instead of an abandoned cart and no enquiry.
Don't let valuable enquiries wait.
Let SmatBot start the conversation.